Refund Policy
Last updated: August 29, 2026
We want you to be happy with Overwatch. This policy explains when we refund a subscription and how to ask for one. It applies to paid Overwatch plans (Pro, Pro+, Team, and Team+). The free Casual plan and the mobile app are free and involve no charge.
1. 14-day money-back guarantee
If you are a first-time subscriber, you can request a full refund within 14 days of your first payment, for any reason. We will refund the amount in full to your original payment method.
2. How to request a refund
Email support@overwatchapp.co from the address on your account, or use the "Manage billing" link in your receipt. Tell us which plan you're on and we'll take care of it — most requests are handled within a couple of business days.
3. Renewals and cancellations
- Cancel anytime. You can cancel from your billing portal or by contacting us. Cancellation stops future charges; you keep access until the end of the period you've already paid for.
- Renewals. Subscriptions renew automatically at the then-current price unless you cancel before the renewal date.
- Partial periods. Except where the law requires otherwise, we do not refund partial billing periods after the 14-day window — you simply keep access until the period ends.
4. Team plans and seats
For Team and Team+, the 14-day guarantee applies to your first team subscription. Removing seats or members lowers your future bill from the next renewal; already-billed periods are not pro-rated back except where required by law.
5. Merchant of Record
Payments and refunds are processed by Polar, our Merchant of Record. Polar appears on your statement and issues the refund on our behalf; taxes collected at purchase are refunded together with the payment where applicable.
6. Your statutory rights
Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law (for example EU/UK distance-selling and digital-content rights). Where local law gives you stronger rights than this policy, those rights apply.
7. Contact
Questions about a charge or refund? Email support@overwatchapp.co.